In this mini episode of Fintech, What the Heck?, Andrew Carpenter covers big news about unusual options activity and talks customer success with account executive Nick Carroll. Watch the episode and check out the highlights below!
Fintech News (0:23)
The Wall Street Journal recently reported on
how options trading contributed to a massive jump in Robinhood’s stock price. Lots of unusual options contracts signaled big movement to investors. Intrinio now offers unusual options activity, including sweeps and blocks, to help investors anticipate changes in a stock’s performance.
From the Experts (5:48)
Account executive Nick Carroll offered these tips for fostering a successful customer relationship:
Listen to them – they can show you bugs in your software and help you decide where to innovate and build new products.
Built trust by steering them away from a product that’s not a good fit for them.
Be aware of how often marketing and other teams are contacting customers so you don’t overwhelm them.
Establish a standing call (once a week, once a month, once a quarter) – you can always cancel if there’s nothing to discuss, but they’ll often come with a list of issues, suggestions, or questions.
The episode is available on
YouTube and wherever you get your podcasts, including Apple Podcasts and Spotify. Interested in learning more about Intrinio? Visit intrinio.com.